Privacy Policy

Last Updated: 24 February 2026

StormVex ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including through our website (stormvex.com), Facebook/Instagram Lead Ads, free consultation requests, or other communications. By submitting information to us (e.g., via lead forms), you agree to the practices described here.

1. Information We Collect We collect personal information such as:

Contact details: Name, phone number, email address.
Location/home details: Address or area in Tampa Bay (e.g., Hillsborough, Pinellas, Pasco, Hernando counties) to assess WBDR zones and provide accurate quotes.
Service inquiries: Details about your home (e.g., interest in impact windows/doors, patio doors, energy upgrades, storm protection needs).
Automatically collected: IP address, browser type, device info, and usage data (via website cookies or Meta tools).

This comes primarily from:

Forms you submit (e.g., for free in-home consultations).
Meta (Facebook/Instagram) Lead Ads.
Direct contact (phone, email).

2. How We Use Your Information We use your information to:

Respond to inquiries and schedule free no-obligation in-home consultations or sales calls.
Provide quotes, education on impact-resistant products, insurance discounts (20-45%), energy savings, and storm protection.
Process your requests for installations, permits, and services.
Improve our services and communicate updates (e.g., lead times of 8-10 weeks).
Comply with legal obligations (e.g., Florida Building Code requirements).

We do not use your data for unrelated marketing without consent.

3. Sharing Your Information We do not sell your personal information. We may share it only as needed:

With trusted service partners (e.g., manufacturers like PGT Innovations, installers) to fulfill your request.
With Meta/Facebook for ad functionality (as per their terms).
If required by law (e.g., subpoenas) or to protect rights/safety.

4. Data Security We use reasonable measures to protect your data (e.g., secure storage, limited access). However, no method is 100% secure.

5. Your Rights & Choices You can:

Request access, correction, or deletion of your data (contact us below).
Opt out of communications (e.g., unsubscribe from emails).
We retain data only as long as needed for the purposes above or legal requirements.

6. Children's Privacy Our services are not directed to children under 13. We do not knowingly collect data from children.

7. Changes to This Policy We may update this policy—check back here for changes. Continued use after updates means acceptance.

This aligns with your customer-first approach—no high-pressure sales, honest education—and meets Meta's needs for lead forms (clear disclosure of use for consultations/quotes, no selling data).